Shipping policy

Shipping Information

At Squishy & Squishy, we aim to process and dispatch all orders as quickly as possible.

Order Processing

Orders are typically processed within 1–2 business days after payment has been received.

Orders placed on weekends or public holidays will be processed on the next business day.

Delivery Timeframes

Estimated delivery times are:

  • Metro Areas: 2–7 business days
  • Regional Areas: 3–10 business days
  • Remote Areas: 5–14 business days

Delivery times are estimates only and may vary depending on carrier performance and external factors.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery location and order size.

Any free shipping promotions will be clearly displayed on our website.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information where available.

Delivery Delays

While we make every effort to ensure timely delivery, Squishy & Squishy is not responsible for delays caused by:

  • Courier network disruptions
  • Extreme weather conditions
  • Public holidays
  • Customs inspections
  • Events outside our reasonable control

Incorrect Address Information

Customers are responsible for providing accurate shipping details at checkout.

Additional shipping charges may apply if an order needs to be redirected or re-shipped due to incorrect address information.

Damaged or Missing Deliveries

If your order arrives damaged or appears to be lost in transit, please contact us within 7 days of delivery or the expected delivery date.

Please include:

  • Order number
  • Photos of any damage (if applicable)
  • Description of the issue

Contact Us

If you have any questions regarding shipping, please contact our customer service team through our Contact Us page.